I’ve been getting daily emails from you guys who are getting free points for asking. People who signed up for 50,000 American miles are getting 60,000. And some of those who got the Starwood card at 25,000 points are getting bumped up to 35,000.
So, what’s the secret to these free points? What do these jedi masters of persuasion know?
Just. Ask. For. What. You. Want.
It’s not that complicated. And a piece of me dies every time I hear another nerd use the phrase “social engineering.” Using your personal charm isn’t some geeked out process. Stop being weird, awkward, and scared about things like this. Just ask.
Hopefully you feel you deserve what you’re asking for. Otherwise, don’t waste your time on it. Remember, we aren’t robots so always try to appeal to the human being on the other end of the phone. Why should you get matched to a higher bonus? Maybe other people have gotten it…maybe you’re a loyal customer who expects loyalty in return…or maybe you have better reasons. Whatever it is, figure it out and pick up the phone.
Is this all the fault of the internet? Is Steve Jobs somehow to to blame? Do we point our fingers at Al Gore? I don’t know. But it never fails to amaze me how uncomfortable people have gotten when it comes to talking to another human being. It’s truly unbelievable how much I’ve gotten through the years just by asking. It’s pretty ridiculous how much you’ll receive once you’re willing to strike out.
Remember, there’s no such thing as a firm no. You just want what’s fair. So pick up the phone and ask for it. If that doesn’t work, hang up and call again. Or talk to a supervisor. But if you’re googling “social engineering” right now, I’ve failed you all.
